Offices in Koblenz implement measures to safeguard staff from hostile members of the public
In recent times, several cities in Rhineland-Palatinate, including Koblenz and Ludwigshafen, have reported an increase in aggression and assaults towards their employees. This trend has been particularly evident in areas with high public contact, such as citizen service, immigration services, and the public order and enforcement service.
The city of Koblenz has taken a proactive approach to protect its employees from assaults. Measures being implemented include special de-escalation training for staff and the consideration of boundary letters, bans from the premises, and criminal charges in cases of verbal violence. Physical assaults have also been reported, and the city is taking steps to address both physical and verbal aggression.
Koblenz's city spokesperson has explained the city's approach to dealing with violence. The city administration has a firm stance on violence and is committed to ensuring the safety of its employees. In addition to protective measures, Koblenz is also considering strategies such as restricting access to offices by requiring appointments, deploying security personnel, installing additional corridor doors and reception services, and implementing technical measures such as emergency call systems via PC and phone.
Similar experiences have been reported in other Rhineland-Palatinate cities. Worms, for instance, has seen a noticeable increase in aggression in direct contact with citizens, with physical assaults reported in some cases. The city is also adopting measures to protect its employees, such as enforcing clear rules against aggressive behavior, testing alarm software systems, and conducting de-escalation training for staff.
Ludwigshafen has also been affected by an increase in verbal attacks, particularly in the administration. Areas providing services for citizens or those that have to refuse requested services are particularly affected. The city is considering various strategies to address this issue, including deploying security personnel, installing additional corridor doors and reception services, and implementing technical measures such as emergency call systems via PC and phone.
The issue of increased aggression in direct contact with citizens is not unique to Rhineland-Palatinate cities. It is a problem that cities across the country are grappling with. However, by taking concrete measures to protect their employees and address the issue head-on, cities like Koblenz and Ludwigshafen are setting a positive example for others to follow.
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