Quality enhancements implemented following customer complaints by Cardinal Health
Cardinal Health Streamlines Complaint Management with Unified Quality Management System
Cardinal Health, a leading medtech company, is transforming its complaint management process to streamline operations and eliminate paper-based workflows. This modernized approach centers on centralizing data, improving visibility, and automating processes for faster issue resolution.
The company's transition to a unified quality management system (QMS) is designed to standardize and integrate quality processes across the organisation, enabling real-time data insights and fostering a culture of continuous improvement. This integration allows for faster identification, investigation, and resolution of complaints, reducing variability in handling issues and ensuring compliance with regulatory standards.
By adopting a unified QMS, Cardinal Health can consolidate complaint records and quality events into a single platform, improving traceability and accountability. Through standardized workflows and data-driven decision-making, teams can respond more efficiently to quality concerns, reducing response times and preventing recurrence of similar issues.
The system developed by Cardinal Health also facilitates cross-functional collaboration across product development, manufacturing, and regulatory affairs, promoting alignment of quality objectives. It embeds Lean principles and a continuous improvement culture into daily operations, making quality management a proactive rather than reactive function.
Pat Tucker, manager of postmarket surveillance at Cardinal Health, emphasized the need for a universal system to address the growing complexity in medical device and diagnostics technologies. The unified system at Cardinal Health aims to bring together all business segments to address unique needs while fostering efficiency and collaboration.
The digital transformation at Cardinal Health also improves data flow, enabling the company to scale its quality operations effectively. It reduces non-value-added tasks, transforming complaints into actionable insights that improve product quality and enhance customer satisfaction.
Moreover, the unified system improves responsiveness and reduces compliance risks. Cardinal Health's improved intake processes and clear escalation pathways ensure complaints are handled effectively. The system also enables teams to manage complaints efficiently across diverse portfolios, maintaining high standards of product quality critical for the medtech industry, where patient safety and strict regulatory compliance are paramount.
Investing in transformation initiatives that drive process improvements and scalable technology adoption is crucial for medtech companies like Cardinal Health. These initiatives ensure compliance, drive product quality, and support business growth. The company's digital transformation is a testament to its commitment to these goals.
[1] Source: Cardinal Health's official press release and company website.
- Cardinal Health has centralized its complaint management process with a unified quality management system (QMS), aiming to streamline operations and eliminate paper-based workflows.
- The integration of quality processes across the organization allows for faster identification, investigation, and resolution of complaints, promoting a culture of continuous improvement.
- Through the adoption of the unified QMS, Cardinal Health aims to improve traceability, accountability, and cross-functional collaboration in product development, manufacturing, and regulatory affairs.
- The system embeds Lean principles and encourages a continuous improvement culture, making quality management a proactive rather than reactive function.
- By consolidating complaint records and quality events into a single platform, Cardinal Health can respond more efficiently to quality concerns, reducing response times and preventing recurrence of similar issues.
- By improving its intake processes, clear escalation pathways, and streamlined data flow, Cardinal Health ensures effective handling of complaints, maintaining high standards of product quality critical for the medtech industry where patient safety and strict regulatory compliance are paramount.
- Cardinal Health's digital transformation, driven by innovation in AI, analytics, and technology, supports business growth, drives product quality, and ensures compliance in the health-and-wellness, finance, and business sectors.
