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"Revamping Hospital Stays: Modernizing Patient Rooms for Enhanced Patient Experiences"

Modern healthcare facilities are overhauling their physical infrastructure to enhance patient care and boost operational efficiency.

"Revamping Patient Stays: A New Quantum in Healthcare Room Renovations for Enhanced User...
"Revamping Patient Stays: A New Quantum in Healthcare Room Renovations for Enhanced User Experiences"

"Revamping Hospital Stays: Modernizing Patient Rooms for Enhanced Patient Experiences"

In the realm of healthcare, a significant shift is underway as organizations like Guthrie Clinic and Monument Health embrace digital innovations to prioritize patient experience. This transformation is marked by the integration of digital engagement platforms, AI-driven personalized care tools, and seamless data interoperability.

At the forefront of this change is the Guthrie Clinic, based in Pennsylvania and upstate New York. The clinic has made a substantial $5.5 million investment in new cardiac monitors, aiming to reduce noise in patient rooms and improve overall care. Moreover, the clinic has equipped its patients with Apple iPad devices, empowering them to access test results, call a nurse, order meals, view entertainment options, and connect with their families via Zoom. To further enhance patient care, Guthrie Clinic is implementing a virtual nursing program using cameras and speakers.

Meanwhile, Monument Health in South Dakota, led by Dr. Stephanie Lahr, the CIO and chief medical information officer, has adopted Artisight, an artificial intelligence solution. This technology, which was first rolled out in fall 2021, combines video with AI to monitor hand-washing, track IV fluid levels, and detect patient falls. By providing more information about patient conditions, Artisight allows nurses to prioritize tasks, streamlining workflows and improving patient care.

This focus on digital strategy is not unique to Guthrie Clinic and Monument Health. A 2021 Beryl Institute report found that 70% of healthcare leaders say their organization's digital strategy is connected to patient experience efforts. Furthermore, 64% of healthcare leaders identify improving the patient experience as one of their top priorities.

The same report also highlighted that 27% of healthcare organizations plan to newly invest or increase their investments in telemedicine as part of their planned improvement. This trend is evident in the new technology at Stanford Health Care's facility, which includes Samsung displays in each room, allowing patients to control room settings via iPad devices.

Moreover, Stanford Health Care, under the leadership of Gary Fritz, the vice president and chief of applications, has introduced a system that uses radio-frequency identification tags on nurses' badges to turn off call-button alarms, reducing noise and creating a more peaceful environment for patients.

In essence, these strategies and technologies aim to create smarter, patient-centric environments that seamlessly blend physical infrastructure with digital innovation. Solutions like UpToDate® Patient Engagement provide multimedia, multilingual health education, automate patient outreach campaigns, and improve adherence, directly enriching the patient experience on-site and remotely.

AI-powered personalized care journeys, such as Aetna Care Paths, tailor health and wellness recommendations, simplify navigation through complex care procedures, and connect patients with support tools, resulting in a more informed and less stressful healthcare experience.

The integration of clinical trial and patient data orchestration, like IQVIA’s Patient Suite, optimizes patient engagement and data quality, enabling more efficient and patient-friendly clinical environments.

Health data interoperability and secure digital identities, endorsed by CMS and tech leaders, focus on breaking down silos through secure, user-friendly apps that empower patients with control of their medical records, facilitating personalized care and reducing provider burden in healthcare settings.

Lastly, patient self-service and scheduling improvements, such as Epic’s software solutions, enable patients to self-schedule and receive automated reminders via portals or apps, significantly reducing wait times and improving revenue capture, which contribute to smoother in-person experiences.

Digital window solutions like Artisight typically leverage these strategies by embedding interactive digital displays or kiosks in physical healthcare locations that deliver tailored content, enable virtual engagement, and connect patients with digital care tools. This modernizes waiting areas and overall facility environments while promoting engagement, education, and care continuity.

Together, these technologies and strategic approaches enable healthcare organizations to create a more seamless, supportive patient journey.

Science and technology are playing significant roles in transforming healthcare, as organizations like Guthrie Clinic and Monument Health are integrating digital innovations to prioritize patient experience. Artificial Intelligence (AI) is being utilized by Monument Health through the implementation of Artisight, an AI solution that monitors hand-washing, tracks IV fluid levels, and detects patient falls. This technology streamlines workflows and improves patient care. Health-and-wellness recommendations are also being personalized through AI-powered care journeys, such as Aetna Care Paths, which simplify navigation through complex care procedures and connect patients with support tools, resulting in a more informed and less stressful healthcare experience.

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