Traveler taken off FlyArystan aircraft and admitted to a mental health facility in Atyrau
Spilling the Tea on FlyArystan: The Passenger Debacle
In the chaotic world of budget airlines, a woman named Aigul found herself entangled in a less-than-pleasant situation with FlyArystan. It all went down in Atyrau when Aigul, a mom on the go, was removed from a flight and carted off to a psychiatric hospital, as per Liter.kz's report.
Aigul shared her heart-wrenching journey on Instagram. She was meant to jet off from Atyrau to Shymkent on May 4th, her bags all paid for to the tune of 10 kilos. She aimed to check her luggage in, but a FlyArystan employee at the registration desk offered an alternative: her baggage was surprisingly size-compliant for hand luggage.
"I thought I'd play it safe and check in my suitcase, but the FlyArystan employee said, 'Your baggage is good to go as hand luggage.' I trusted her judgment. Everything seemed above board. But as we neared the finish line for registration, and I was there with my kids, she suddenly slapped me with the news, 'You won't fly. You'll stay.' It was calculated, deliberate. And I can only call it malicious," Aigul ranted.
This sudden turn of events sent Aigul into a tailspin, and it was all caught on video. After the dust settled, Aigul ended up in the hands of the police. Her first stop? A psychiatric institution, followed by a detour to a narcological one. Both assessments concluded she was as sane as a nut sandwich: no booze in her blood, and a stable mental state, to boot.
FlyArystan, however, considered Aigul a threat to flight safety and added her, unofficially, to their no-fly list - a shady database of passengers they'd rather not see on board.
"I was gobsmacked. I was booted from the flight in the most dramatic fashion and handed over to the cops like some sort of common criminal. It's disgraceful and unjust," Aigul lamented on her social media.
Liter.kz's editorial team reached out to FlyArystan for a comment.
"We're spilling the beans: Aigul's hand luggage dimensions busted our norms. Here's a heads up: According to FlyArystan's rules, your hand luggage shouldn't be bigger than 56x23x36 cm, including all the frills (handles, wheels, and so forth). Even if the weight compliance is spot-on with the 10 kg limit and you've got the corresponding services, surpassing the specified size means your baggage needs to be checked in and stowed in the cargo hold," the press service revealed.
To ensure a pleasant journey for all their passengers, FlyArystan conducts thorough hand luggage checks at the airport using a standardizer, stationed neatly at registration desks and boarding gates.
"Aigul was asked to check her baggage, but she gave us the drama queen treatment. Overall, following internal airline procedures and aviation safety requirements, we reserve the right to decline transport if a passenger acts out," the airline explained.
FlyArystan also shot down the rumor mill regarding Aigul being added to their blacklist.
"And about the rumors swirling around Aigul being added to our blacklist? Fake news!" the airline chimed in.
In the name of a hassle-free flying experience, FlyArystan advised passengers to bone up on their baggage transportation rules to swerve situations like Aigul's.
- Aigul's ordeal with FlyArystan, while initially centered around a budget airline issue, expanded to encompass health and wellness, as she was taken to a psychiatric hospital following the incident.
- In the broader scope of general news, this event raised questions about car-accidents, crime-and-justice, and accidents, as Aigul felt unfairly treated and likened her experience to being treated as a common criminal.
- Mental health became a significant concern, not only for Aigul but also for the public, as her assessments at both a psychiatric institution and a narcological center found her to be of sound mind.
- Science and fitness-and-exercise entered the discussion when FlyArystan clarified their hand luggage dimensions, which should comply with specified size limits for a smooth transit of all passengers' belongings.
